Food Sorcery Terms and Conditions

Thank you for choosing to spend your leisure time at Food Sorcery. We really appreciate your custom and hope that your time spent with us is really enjoyable.

If there are any problems at all, please let us know and give us the opportunity to put things right.

Just a few things you need to know.

Bookings

Places are booked on a first-come-first-served basis on receipt of card payment.

On booking and paying for a class(es) you will receive a booking and payment confirmation by email.

Please notify us if your contact details change as these will be used by Food Sorcery for all correspondence.

Dietary Requirements

Please let us know if you have any dietary requirements or food allergies at least 14 days before the class date.

Taking Food Home

If you would like to take any of the food that you have cooked home with you, please bring plastic containers with you, but note that we can’t take any responsibility for food once it leaves Food Sorcery.

Food Allergies at Food Sorcery

Food Sorcery is a fully operational kitchen used on both supervised and unsupervised occasions resulting in an identified risk of cross contamination from all food allergens. We ask all guests to highlight any allergies to us in advance and the kitchen also has signage requesting this information.

Upon highlighting an allergy, where possible, Food Sorcery will make provision for the food used at that event to be either free-from the specified allergen or the person affected by the allergen will be given alternative ingredients or food – Food Sorcery reiterates that is not possible to ensure there is no cross-contamination in the kitchen as usage is variable and all allergens are used at times.

Group Bookings and Private Parties

Allergens to be discussed with the organiser in advance of the event.  In the event that one of the guests has an allergy, the menu will be adapted accordingly, where possible this will be with all guests.  If the menu adaption impacts the experience for the other guests, the person affected by the allergy will be given alternative ingredients or food – Food Sorcery reiterates that is not possible to ensure there is no cross-contamination in the kitchen as usage is variable and all allergens are used at times

On the occasion that a guest has a severe allergy requiring an epi-pen, it is the responsibility of the organiser and the individual to ensure that the medication is brought to Food Sorcery on the day and that a member of the group is capable of administering the medication.  Food Sorcery does not have access to an epi-pen and does not take responsibility for administering the medication in the event of a reaction.

Children’s Parties

Allergens to be discussed with the organiser in advance of the party.  In the event that one of the guests has an allergy, the menu will be adapted accordingly, where possible this will be with all guests.  If the menu adaption impacts the experience for the other guests, the child affected by the allergy will be given alternative ingredients or food – Food Sorcery to reiterate that is not possible to ensure there is no cross-contamination.

On the occasion that a child has a severe allergy requiring an epi-pen, it is the responsibility of the organiser and the child’s parents  to ensure that the medication is brought to Food Sorcery on the day and that a member of the party is capable of administering the medication of required.  Food Sorcery does not have access to an epi-pen and does not take responsibility for administering the medication in the event of a reaction.

Children’s Holiday Camps

All attendees to complete a form in advance of the party declaring any allergies.  In the event that one of the guests has an allergy, the menu will be adapted accordingly, where possible this will be with all children.  If the menu adaption impacts the experience for the other children, the child affected by the allergy will be given alternative ingredients or food – Food Sorcery to reiterate that is not possible to ensure there is no cross-contamination.

On the occasion that a child has a severe allergy requiring an epi-pen, it is the responsibility of the child’s parents to ensure that the medication is brought to Food Sorcery on the day and that a responsible person is on site for the duration of the camp who is capable of administering the medication in the event of a reaction.  Food Sorcery does not have access to an epi-pen and does not take responsibility for administering the medication in the event of a reaction.

Cancellation / Change to Booking by a Customer

If your circumstances change and you are no longer able to attend the course you booked on, please let us know as soon as possible, via email to [email protected]

The booking is non-refundable but we can offer you a few options:

  • If you can give us at least 30 days’ notice before the class starts, we can transfer your booking onto another class of your choice.
  • If it is 29 days or less before the class starts, you are welcome to send somebody else in your place, but please let us know.
  • If this isn’t possible, we will try and fill your place if the course has a waiting list and you will be able to book onto another course.
  • If you are able to re-book, this has to be done within the next 60 days of the original booking. Attending the course should be within the same 60 days.
  • If we are unable to do this, your booking will be made void with no possibility to attend another course.
  • An admin fee of £25 will apply for booking changes.

Cancellation / Change to Booking by Food Sorcery

We reserve the right to cancel a class if the numbers booked on the class are too low, making the class nonviable to run. In the unlikely event of a course being cancelled by Food Sorcery you will be offered a refund or a space on another course.

In the unlikely event of extreme conditions preventing a cookery class from running, we will reschedule your class at a mutually convenient date within 12 months.

Venue Hire & Corporate Event Booking and Cancellation Information

A 50 % non refundable deposit is required to secure the date, with the balance due 2 weeks prior to the date of the booking.  Should you need to change the date of your booking we will endeavor to reschedule your booking, subject to availability and an administrative fee of 25% of the value of the booking or £640 plus VAT – which ever is greater.

Payment of invoices can be made via credit/ debit card, but there will be a 2.5% charge applied to cover the fees.

In the unlikely event of extreme weather conditions preventing an event from running, we will reschedule your booking at a mutually convenient date within 12 months.

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