Food Sorcery Terms and Conditions
Thank you for choosing to spend your leisure time at Food Sorcery. We really appreciate your custom and hope that your time spent with us is really enjoyable. All ticket purchases are non refundable.
If there are any problems at all, please let us know and give us the opportunity to put things right.
On booking and paying for a class(es) you will receive a booking and payment confirmation by email.
Please notify us if your contact details change as these will be used by Food Sorcery for all correspondence.
Let us know of any allergies or dietary preferences so that we can have the correct ingredients ready for you. Ingredients are bought accordingly so it’s tricky to change things on the day.
We are a multi-use space so have a cross contamination risk, please get in touch if you have an airborne allergy.
If your circumstances change and you are no longer able to attend the course you booked on, please let us know as soon as possible, via email firstname.lastname@example.org
The booking is similar to a theatre ticket or sporting event so non-refundable but we can offer you a few options:
- 1/ At any time, you can transfer your booking to a friend or family member, we just need to know any changes to food preferences or allergies.
- 2/ If you give us at least 2 weeks notice before the class starts, we can send you a voucher to rebook when you are ready.
- 3/ If it is 7 to 14 days before the class starts, we can send you a voucher to rebook onto another class – we will charge £25 per person admin fee to rebook. Please note a cooking together event (2 people on the ticket will be charged at £50)
- 4/ If there is less than 7 days notice, and we can resell the ticket we can follow the same process as step 3. If we can’t sell the ticket, sadly the ticket will expire and be un-used. Ideally you find someone to use the ticket as per step 1
It’s always upsetting to be ill when you’ve booked a ticket in advance. We will have planned your workstation and purchased ingredients for you to cook.
Please ask around – can anyone use your ticket, giving you the money to rebook. If you have booked multiple tickets or a cooking together class – can your friend(s) who you were coming with, find a replacement to come along – it doesn’t mean they like you any less, but it makes sure the ticket and ingredients aren’t wasted.
Please treat us like a sporting event or theatre as we struggle to resell spaces with no notice.
In some circumstances we will be able to utilise a waiting list or can charge an admin fee to rebook which is £45 per person.
If you didn’t let us know and therefore didn’t attend the class there is nothing we can do, the booking is non refundable.
We reserve the right to cancel a class if the numbers booked on the class are too low, making the class nonviable to run. In the unlikely event of a course being cancelled by Food Sorcery you will be offered a refund or a space on another course.
In the unlikely event of extreme conditions preventing a cookery class from running, we will reschedule your class at a mutually convenient date within 12 months.
Chef changes – where possible classes will be hosted by the chef identified on the event. At times it may be necessary to change the chef and it is at Food Sorcery’s discretion whether attendees need to be notified of the change. At times when an alternative class needs to be delivered due to lack of availability of a specialist, the option to rebook will be given.
Venue Hire & Corporate Event Booking
In agreeing to book Food Sorcery, you agree to our terms and conditions.
Venue Hire – full payment is required to book the event; venue rates vary depending on Venue/ Daytime versus Evening and different days of the week/ times of year. The price will be agreed upon ahead of confirming the booking. Should you need to change the booking, the payment will be lost. If we can rebook the venue, we will hold 50% of the fee for you on account to use on a future date.
For Corporate and Private Events.
A 50% non refundable deposit is required to secure the date, with the balance due 2 weeks prior to the date of the booking.
Should you need to change the date of your booking we will endeavour to reschedule your booking, subject to notice given, availability and an administrative fee of 25% of the value of the booking or £800 plus VAT for Didsbury £1500 plus VAT for Deansgate Square – which ever is greater.
Payment is preferred via BACS, Payment of invoices can be made via credit/ debit card, but there will be a 2.5% charge applied to cover the fees.
In the unlikely event of extreme weather conditions preventing an event from running, we will reschedule your booking at a mutually convenient date within 12 months.
Damages & Breakages
We endeavour to ensure all equipment in the school is working and in a good state of repair.
We will highlight any burns or damages to worktops in advance of the hire.
Any additional damage, will be charged for. Work surface repairs start at £295 plus VAT for small burns and damage.
Broken worktops, sinks or hobs are to be replaced at market cost.
Any equipment damaged charged at cost of repair or replacement, which ever is the most practical solution for the school to operate.